Excellence in service
Take advantage of strategic and technical expertise for assessing requirements, building roadmaps, developing code, applying best practices, and managing projects to completion. Boomi’s trusted advisors help you realize the full benefits of the Boomi Enterprise Platform for creating automated data services to power your future growth.
Proactive partnership
Anticipate needs with proactive support. Our team acts as a natural extension of yours. We anticipate, adapt, and act to keep your business ahead of the curve.
Data-driven excellence
Leverage data insights to drive growth. Our team provides tailored, predictive recommendations, helping you exceed your business goals.
Right resources at the right time
Tailored support from our team ensures your success with Boomi. Dedicated experts empower your staff with the training and resources they need.
Get free training and certification
Boomi offers top-tier on-demand support for timely, value-driven results through world-class resources and training.
Boomi Customer Care Support Plans
To accomodate your application integration and data management needs, Boomi provides multiple levels of support.
| Basic Support | Enhanced Support | Advocate Bundle | Side by Side Bundle | |
|---|---|---|---|---|
| Self Service Community |  |
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| Support Cases Allowed | 5 cases per subscription year | Unlimited | Unlimited | Unlimited |
| Support Access | Portal Only | Portal | Phone | Chat | Portal | Phone | Chat | Portal | Phone | Chat |
| Support Hrs. of Coverage | 8 AM – 5 PM in region | 8 AM – 8 PM in region | 8 AM – 8 PM in region | 8 AM – 8 PM in region |
| Support Response SLA – SEV 1 | 4 business hrs in region* | 1 hr initial response time (24/7) | 1 hr initial response time (24/7) | 1 hr initial response time (24/7) |
| Support Response SLA – SEV 2-4 | 2 business days in region* | 8 business hrs in region* | 4 business hrs in region* | 2 hrs 24/5 in region* |
| Escalations | N/A | Sev 1 only | Sev 1 & 2 only | All Cases |
| Technical Account Manager |  |
with Expert Bundle upgrade | |
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| Boomi Insights | |
with Expert Bundle upgrade | |
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| Platform Dev & Assurance | |
with Expert Bundle upgrade | |
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| Platform Architect | |
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| Enterprise Architect | |
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View our Customer Care Service Description for more information.