Boomi Legacy Support Plans
To accommodate your application integration and data management needs, Boomi provides three levels of support: Standard, Premier, and Premier Plus.
| Standard | Premier | Premier Plus | |
|---|---|---|---|
| Qualifications | For all Boomi subscription customers. | For Professional, Enterprise, or Enterprise Plus edition customers. | For Enterprise and Enterprise Plus edition customers. |
| Price | Free with all Boomi subscriptions. | 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades. | 35% of the total annual subscription price, with a $25,000 annual minimum. |
| Response time | Severity 1:
1 hour, 24/7 Severity 2-4: 2 business days |
Severity 1:
1 hour, 24/7 Severity 2-4: 8 business hours |
Severity 1:
1 hour, 24/7 Severity 2-4: 4 hours, 24/7 |
| Business hours | Defined by region | 24/5: Sunday 5pm to Friday 8pm | 24/7 |
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| Chat support | |
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| Case management | Defined by region | Defined by region | Defined by region |