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Dell Boomi Services

Ensure the success of your business-to-business (B2B) application and data integration initiatives.

Discover Dell Boomi’s Complete Program of Training & Certification, Professional Services, and Support

Dell Boomi provides experienced implementation leadership, expertise, training and certification for Dell Boomi customers. Together with an extensive partner ecosystem, Dell Boomi certified consultants help ensure customers always have access to resources they need, when they need them, to accelerate time to value.

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Training & Certification

Dell Boomi offers basic and advanced training options as well as professional certifcations for our global customers and partners.

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Support

Dell Boomi Support delivers world-class customer support to global customers through several different options.

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Professional Services

From architecture to deployment, leverage our best practices and integration experts to ensure a successful project.

Boomi On-Demand Training is Now FREE!

Exceeding All Standards for Support

We want our industry-leading integration platform to enable your company to achieve success. In addition to great support, training and consulting, here is how Dell Boomi exceeds our customers’ expectations:

Predictive Assistance
With our Predictive Assistance technology Dell Boomi monitors the overall health of our entire customer population, and whether an individual customer—like you—is having an issue that we can help resolve before an issue occurs.
Support Monitoring
Almost everyone needs support at some time. But consistently heavy support usage generally indicates deeper issues. We monitor support activity and reach out when your support history suggests you may benefit from additional product functionality, training, or free online resources.
Support Case Escalation
In particularly complex support cases that are proving hard to resolve, you may request case escalation via the Customer Success team. We coordinate resources and efforts of various groups to guide the case to a positive outcome.
Customer Account Reviews
We proactively reach out and deliver one free technical account review each year, which is conducted via web conference. These reviews are an excellent opportunity to increase your understanding of the Boomi platform and explore ways in which Boomi can further support your business.
Elite TLC Program
Dell Boomi Enterprise Edition customers are automatically enrolled in our Elite TLC Program, which helps members achieve and maintain successful Dell Boomi implementations. Elite TLC members receive priority case management, enhanced monitoring of account usage, and quarterly check-in calls to review the overall health of their Dell Boomi accounts.