New Relic
Fast-growing IT observability solution provider speeds development 2X and reduces licensing cost 30% by moving from MuleSoft and Workato to the Boomi Enterprise Platform.
Business goals
New Relic is a leader in AI-powered observability, helping 19,000+ customers, including Verizon, Adobe, and Domino’s, monitor, analyze, and optimize software performance. After surpassing $1 billion in revenue, the company needed scalable, event-driven integration to support rapid growth.
The Boomi Enterprise Platform powers mission-critical finance, sales, and customer workflows, enabling resilient operations and high-volume transaction processing.
Integration Challenges
As part of a 2024 tech stack consolidation, New Relic sought to replace MuleSoft and Workato with a unified solution. MuleSoft required labor-intensive coding, while Workato lacked support for event-driven architecture.
New Relic needed faster integration development without sacrificing flexibility or scalability. It also required a platform capable of supporting 1.5 billion messages annually within its publish/subscribe event model without disrupting billing, CRM, or ERP operations during migration.
How Boomi Helped
Boomi delivered both speed and scalability. New Relic now builds integrations 2X faster and runs 120 integrations on a single platform, reducing licensing costs by 30% and reusing up to 65% of integration components.
Boomi Event Streams powers 1.5 billion annual messages, streamlining usage-based billing across NetSuite, Salesforce, and Snowflake.
Boomi API Management enhances the customer portal with 250-millisecond response times and automated onboarding.
Results
Boomi provides the speed, stability, and scalability New Relic needs to support continued growth. The company consolidated onto a single platform, improved operational efficiency, and strengthened real-time visibility across business units.
With Boomi Agentstudio, New Relic is prototyping AI agents to reduce manual revenue reconciliation by 50%. Leveraging Boomi Managed Cloud Services, it also avoided hiring additional IT staff while maintaining enterprise-grade reliability.
