A.R.M. Holding
Dubai-based private equity firm optimized operations, boosted AI-readiness, and improved customer experiences with the Boomi Enterprise Platform.
Business goals
A.R.M. Holding, a private equity firm in the UAE, invests across the banking, real estate, health tech, hospitality, and telecom sectors. Its real estate operations cover diverse sectors and clients.
Faced with fragmented integrations, which caused data inconsistencies and service issues, A.R.M. Holding launched a digital transformation program that would integrate internal and external systems through seamless data and API management, improving efficiency and customer experience.
Integration Challenges
The management of multiple point-to-point APIs caused data silos, poor vendor communication, and service delays. A.R.M. Holding’s IT team decided to integrate its ERP, CRM, and mobile apps for 24×7 customer availability and reliable vendor services.
The company wanted to centralize data, eliminate bottlenecks, and enhance customer experience through personalization and speed. Scalable infrastructure would make the business AI-ready, while streamlined processes would reduce manual effort and improve data accuracy.
How Boomi Helped
A.R.M. Holding chose the Boomi Enterprise Platform for its strong API management, cloud-native, low-code capabilities. Boomi’s scalability allowed deployment flexibility across cloud, on-premises, and hybrid environments — connecting 19 core systems, including Salesforce and Oracle ERP, and 200 endpoints.
With centralized integrations, A.R.M. Holding enhanced operational efficiency through seamless, automated workflows that simplified processes and improved real-time communication internally and externally.
Results
Boomi enabled A.R.M. Holding to achieve a 94% customer satisfaction score through faster response times, and personalized services. Automated data integration optimized resource use, and delivered significant cost savings by eliminating legacy systems.
Productivity surged, reducing report generation from one week to one day, while the Boomi platform laid the groundwork for future AI integration with CRM and ERP systems.
