SunExpress
Prominent European leisure airline accelerated processes with Boomi, to reduce lead times, enhance customer experience, and create revenue opportunities.
Business goals
SunExpress, a Lufthansa–Turkish Airlines joint venture, operates 237 routes across 35 countries. As the company scaled, its leadership decided to advance the organization’s digital capabilities without compromising reliability or customer satisfaction.
SunExpress prioritized scalable, future‑ready solutions to accelerate outcomes and navigate disruptions. Core needs included standardizing integrations across a diverse airline IT landscape, enabling rapid product‑team innovation, and strengthening collaboration between business and technology stakeholders.
Integration Challenges
SunExpress’s technology team faced disconnected systems and error-prone manual integrations, which delayed new capabilities and limited innovation and responsiveness. Complex, multi-system processes spanned passenger service, flight operations, reservations and ticketing, MRO, crew operations, customer service, third-party APIs, and corporate ERP, finance, HR, and accounting systems.
Coordinating this landscape increased complexity and risk. Frequent handoffs extended cycle times, slowed deliveries, and obscured end‑to‑end visibility, deterring observability and error-tracking.
How Boomi Helped
SunExpress chose the Boomi Enterprise Platform to centralize and streamline integrations. Boomi’s low-code platform accelerated delivery, freeing product teams to focus on innovation.
Boomi’s extensive connectors for critical airline systems, encompass passenger service, flight operations, MRO, ERP, and third-party APIs. Centralized integrations provided a scalable, secure, standardized approach to API exposure and service integration, simplifying service coordination, data transformation across passenger, operational, and corporate systems.
This ensures safe and seamless data exchange, and faster time-to-value for new capabilities.
Results
With the Boomi Enterprise Platform, SunExpress eliminated integration complexity, to reduce lead time from 3 months to 2 weeks, and accelerate time-to-value. Shorter release cycles delivered faster innovation cycles, enhanced cross‑team collaboration, optimized revenue, and real-time customer data, with 10X lower integration effort through low‑code and prebuilt connectors.
Boomi enabled SunExpress to boost operational agility, strengthen governance, and advance digital initiatives by improving customer journeys via real‑time CRM data, to establish a scalable foundation for continuous automation and AI‑powered transformation.
