SPIE Nederland
Engineering multinational uses Boomi to integrate IT ecosystems from acquired companies, provide scalable, high-quality services to clients, and autonomously resolve 60% of employee provisioning inquiries with agentic AI.
Business goals
SPIE Nederland is the independent European leader in multi-technical services — energy, communications, and digital transformation — with 48,000 employees and €7 billion in revenue. With every acquisition, SPIE inherits a new IT environment that must be rapidly integrated.
Leadership set two goals: build a unified integration platform to accelerate M&A onboarding and sharpen competitive advantage; then evolve that platform toward autonomy — eliminating manual intervention in employee provisioning and empowering the service desk to work independently.
Integration Challenges
SPIE’s acquisitions-driven growth created a fragmented IT landscape of ERP, HR, SHEQ, CRM, and ITSM systems. Connecting them — and extending integrations to external client platforms — was slow and complex.
As provisioning automation matured, a new bottleneck emerged: only the integration team had visibility across all seven systems, forcing them to field every status inquiry. Data quality issues and technical failures further disrupted workflows, putting Day One readiness at risk.
How Boomi Helped
Boomi became SPIE’s integration backbone, enabling specialists to stand up new connections in weeks — sometimes days — instead of months. The platform unified SPIE’s ecosystem across IFS, SAP, Salesforce, FreshService, and external client systems, and accelerated onboarding of acquired companies.
Building on that foundation, SPIE created and deployed an AI agent with Boomi Agentstudio. It monitors provisioning workflows in real time, diagnoses exceptions, validates HR data, and guides service desk staff through corrective actions — without needing integration team support.
Results
Boomi gave SPIE a lasting competitive edge: new technologies adopt faster, acquired IT environments run in parallel, and client integrations launch in days. The platform created a universal, reusable integration model that scales with the business.
The Boomi AI agent saves teams 30 minutes daily and resolves 60% of provisioning inquiries autonomously, diagnosing failures in minutes. New hires receive system access on Day One, European data privacy standards are maintained, and SPIE now targets a 98% autonomous resolution rate.
