Serco
Leading public services organization modernizes operations by leveraging Boomi AI Agents, empowering business users, and accelerating enterprise-wide integration initiatives.
Business goals
Serco, a trusted government partner in 20+ countries across defense, health, justice, infrastructure, and community services, sought to accelerate integration, empower business users, and improve data quality to deliver services more efficiently and adapt faster to change. As part of its Asia-Pacific modernization, Serco aimed to implement an integration and automation platform to streamline data flows, strengthen master data management, and simplify API connectivity — driving innovation and operational agility across its global operations.
Integration Challenges
Serco’s technology team saw opportunities to better connect systems, automate manual workflows, and accelerate service delivery. Integration development required heavy manual effort, while documentation and approval processes slowed time to value. Data management also needed improvement to eliminate duplication and ensure consistency across regions. The core challenge was enabling unified automation so teams could connect applications, share reliable data quickly, and respond faster — removing manual work and barriers that limited business users from securely contributing to innovation.
How Boomi Helped
Boomi helped Serco accelerate innovation by expanding its use of the Boomi Enterprise Platform with AI-driven automation. After discovering Boomi’s AI capabilities at Boomi World Tour Sydney, Serco’s integration team quickly deployed Boomi Scribe and DesignGen to automate documentation, visualize integrations, and streamline communication between developers and stakeholders. Using Boomi Integration, Data Hub, API Management, and Managed Cloud Service, Serco unified data flows, strengthened governance, and simplified connectivity — empowering teams to build faster, reduce manual work, and scale with confidence.
Results
With Boomi, Serco dramatically reduced integration complexity and delivery time. Documentation that once took 40–60 hours now requires just 6–12, and individual tasks dropped from three hours to 15 minutes, freeing developers for higher-value work. Boomi DesignGen visuals improved stakeholder engagement, while low-code tools empowered business users to build secure, first-draft integrations. This boosted innovation, data quality, and agility. Supported by Boomi MCS and future Event Streams adoption, Serco is set to scale and modernize services across the region.
