Trusted by the world’s leading organizations
Support integration solutions
Challenge
Troubleshooting headaches
Slow problem-solving frustrates customers and employees.
- Slow escalation time due to disconnected systems
- Lack of visibility into identifying what’s wrong
- No repeatable process for solving common problems
solution
Quick problem solving
Resolve issues quickly to meet their high expectations.
- Provide faster response times with connected systems
- Identify issues quickly
- Deliver easy access to fixes for common problems
Challenge
Overburdened support teams
A poor self-service path causes support team burnout.
- Support is buried with common help questions
- Customers struggle to reach support
- “Dumb bots” frustrate customers
solution
Easy customer self-help
Easy access to information helps customers solve problems faster.
- Enable support to respond only to critical issues
- Engage customers how and where they prefer
- Get customers the help they need with intuitive bots
Challenge
No priority for support
Inefficiencies around cataloging tickets based on severity.
- Limited visibility into ticketing process
- Tickets aren’t weighted by need
- No central place to see all current tickets
solution
Help based on priority
Quickly surface highest-need issues for quicker resolution.
- Get clear transparency into every ticket
- Address the most serious issues immediately
- Show and rank existing requests with real-time dashboards
Challenge
Churn is a black box
Surprised by customer departures due to no early-warning system.
- Activities such as product usage are hard to track
- Unclear value recognition for customers
- No one to surface customer discontent
solution
Clear insights
Use data insights to monitor at-risk customers.
- Ensure awareness of customer engagement
- Provide easy access to information about features and functionality
- Highlight low-engagement accounts with dashboards
Get started with intelligent integration and automation
Integrate your support ecosystem
What our customers are saying
1/1
