Toyota Financial Services New Zealand
Boomi is helping New Zealand’s automotive finance group centralize data, weaving together its portfolio of brands to drive a customer-first evolution with Adaptiv
Business goals
Since 1989, Toyota Financial Services New Zealand (TFS) has been a leading automotive finance company, encompassing Toyota Fleet Management, Mazda Finance, Cityhop car sharing, and Ezi Car Rentals. TFS aims to enhance customer service scalability through data-driven strategies. By digitally transforming its operations, TFS seeks to unify and interpret vast data stores spread across its various brands. This initiative promises a comprehensive, centralized view of its business, empowering more informed decision-making and enabling the provision of enhanced customer services.
Integration Challenges
TFS previously used direct API-to-API integrations, which became impractical as the business expanded. This decentralized approach hindered the connection and maintenance of diverse technology systems, creating information silos. Consequently, TFS faced challenges in comprehending customer interactions, exacerbating isolation between brand-specific customer profiles. Moreover, the IT team grappled with the complexity of these integrations, delaying essential improvements like modernizing the customer portal and enhancing security measures. This bottleneck prevented TFS from advancing critical line-of-business technologies needed for organizational growth and efficiency.
How Boomi Helped
Boomi partner Adaptiv used the Boomi Enterprise Platform to integrate Toyota Finance’s core systems and unify data across its brand portfolio. The Boomi platform facilitated connections across TFS’ CRM, Alfa asset finance, Miles and Ridecell fleet management, SAP ERP, Cars Plus telemetry, and other operational systems —both on-premises and cloud-based. Adaptiv also leveraged Boomi DataHub for a secure central repository of customer and fleet data, ensuring consistent “golden records” post-migration and mastering of Fleet and Finance system data.
Results
Toyota Fleet Management customers now access real-time data via the Miles fleet management portal, enhancing staff productivity and reducing customer service tickets as users manage their profiles. With DataHub synchronizing all data, administrative tasks will decrease, empowering contact center agents with unified customer views. This unified data source breaks down personalization barriers between brand-specific customer profiles, enabling tailored service offerings. The Boomi platform eliminates data silos, establishing a secure framework for an open data environment, which facilitates system integration and company growth.
