De Volksbank
A major European bank improved the delivery and customer experience of its API management solution.
Business goals
De Volksbank, the fourth-largest retail bank in the Netherlands, serves over 3.2 million customers through its four brands: SNS, ASN, Regiobank, and BLG Wonen. To enhance operations and customer experience, the bank aimed to leverage APIs to:
- Boost efficiency
- Set development standards
- Unify stakeholder experiences
- Improve visibility
- Enhance API reuse
- Streamline business processes
- Reduce developer turnaround time
By centralizing API management, De Volksbank sought to create a more scalable, transparent, and efficient digital ecosystem for long-term growth.
Integration Challenges
De Volksbank has multiple API gateways, which leads to higher operational overhead and interoperability challenges. Moreover, independent teams within De Volksbank manage internal and external Payment Service Directive 2 (PSD2) APIs. Based on the technology, the need for a cross-vendor API developer portal, admin portal, and governance dashboard for digital and omnichannel communications arose.
How Boomi Helped
De Volksbank implemented the Boomi API Control Plane to enhance agility and innovation. Boomi helped the bank:
- Modernize API infrastructure, enabling CI/CD pipeline-based operations
- Improve governance with a unified API inventory and cross-platform style guides
- Enhance portals with self-service capabilities for internal and external users
- Reduce complexity and costs while strengthening security
- Consolidate teams into a single governance dashboard, streamlining management and API oversight
Results
With Boomi API Management, De Volksbank improved vendor collaboration and established a cross-vendor governance board to enforce uniform API standards. The Boomi API Control Plane scans APIs, providing security and quality scores to enhance governance. It also helps the bank reduce API sprawl with centralized visibility and control, use diverse API management technologies without added complexity, avoid API gateway replacement while maintaining flexibility, and centralize cataloging and control while allowing federated execution.
