City of Port Phillip

One of Australia’s most iconic coastal cities automates its manual workflows, transforming municipal operations into a high-performance engine.

Business goals

Known as “Melbourne’s playground,” the City of Port Phillip serves 110,000 residents who expect dependable municipal services, from beaches and events to everyday functions like trash pickup. As the city modernized its digital architecture, leaders saw an opportunity to automate the manual processes slowing down city workers and frustrating residents, starting with a persistent pain point: promptly resolving waste management issues.

Integration Challenges

The city migrated to OneCouncil, a modern cloud-based ERP built for local governments, prioritizing business needs over technology to boost efficiency and community engagement. But without a unified way to connect the new ERP to critical third-party systems, many citizen-facing processes remained fragmented and manual, including:

  • Health Manager, for food safety inspections and health compliance
  • Optimo, for booking public spaces, venues, and events
  • Goldcare, for managing aged care and disability services

How Boomi Helped

The city adopted the Boomi Enterprise Platform in 2021, connecting OneCouncil with Health Manager, Optimo, and Goldcare to eliminate system silos while keeping sensitive personal data secure and compliant. These integrations automated previously manual processes that directly impact residents — most dramatically transforming how the city manages requests for hard and dumped rubbish collection.

Results

Boomi delivered measurable operational, financial, and community benefits, including:

  • A 98%–99% auto-synchronization rate across roughly 2,400 waste management requests in one month
  • About 200 staff hours saved per month by eliminating manual updates
  • Scalable growth without additional staffing
  • Faster issue resolution and greater service transparency for residents

The city is now exploring further platform capabilities, including Boomi Agentstudio, to support future AI-driven automation.

Industry & Market:

Government (Public Services)

Headquarters:

Victoria, Australia

Founded:

1994

# of Employees:

~900

Key Integrations:

  • OneCouncil
  • Health Manager
  • Optimo
  • Goldcare

Case study:

The City of Port Phillip Ensures Reliable Delivery of Essential Community Services With Boomi

Read more

Faster, more reliable synchronization, with updates visible across systems within two hours, has improved service transparency and responsiveness — contributing to reduced complaints, faster issue resolution, and increased customer satisfaction.
Glen Young, Head of Data Intelligence and Applications, City of Port Phillip