Customer 360

Empower superior customer experiences.

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Benefits Case studies Customer stories Resources

Benefits

Get a 360-degree view of your customers and their data with Boomi’s open, cloud-native, and flexible platform.

Trusted customer data

Leverage a centralized and reliable location for customer data to accelerate your customer experience initiatives.

Connected journeys

Understand your customers across channels and systems seamlessly to orchestrate an optimized customer journey.

Increased customer agility

Enable timely business decisions using the right data and business processes to respond to changing customer needs.

Better customer insights

Find, connect, and navigate across the customer data landscape in your organization to identify the connection points across the various databases and sources.

More personalized customer experience

Deliver a holistic customer experience and enable connectivity to customer data sources across your ecosystem.

Master customer data in days

With Boomi’s practical approach to customer master data and suggestion-based customer data models, expedite customer 360 initiatives to days or weeks rather than months or years.

Case studies

Barry University

A Florida university accelerates admissions decisions by 6X, turning 48 percent more prospects into formal applicants while gaining resilience adapting to COVID-19.

Ammex

Ammex automates its customer experience and processes 4X more orders in 12 months by automating repetitive tasks, synchronizes customer data across cloud-based applications, and delivers a streamlined customer experience through e-commerce channels.

Cooke Aquaculture

With Boomi and Snowflake, Cooke Aquaculture is reducing the time and effort needed for integration and analysis while generating real-time business insights readily accessible to analysts and decision-makers.

Our value from Boomi and Snowflake is enhanced because their strong partnership benefits everyone involved — we’re all able to collaborate and drive forward better solutions for our business users and end customers.

Dr. Scott Underwood

Senior Manager of Business Intelligence, Cooke Aquaculture

Boomi integrates every corner of our application and data stack,and that interconnectedness is the beating heart of the omnichannel experience we’re promising to deliver.

Dave Chapman

Chief Technology Officer, WLTH

We are implementing Boomi to ensure that all the systems and data our staff relies on are seamlessly integrated with full visibility.

Karen Aisthorpe

National IT/IS Manager, AMCAP

We are using technology and global presence to enable and empower the travelers of tomorrow. We want to know each and every customer, wherever they are.

Prasant Panicker

Director of Technologies, American Express Global Business Travel

Boomi gives us agility to streamline our business processes and better serve clients with speed to market and fast, accurate fulfillment.

Valentino Baraldo

Head of Technology, Diana E-Commerce Corporation

Resources

Webinar

Eliminate Silos with a Customer 360 View

Learn how to tackle common challenges around managing and maintaining a 360-degree view of your customer data.

Blog

Eliminate Data Silos to Support Customer 360 and Create a Frictionless Customer Journey

Learn more about the critical importance of a 360-degree view of the customer with these two recent Boomi webinars.

API Management

Customer 360 View is Crucial to an Integrated User Journey

Gain insights from Boomi’s APJ Marketing Director, Stephanie Dechamps, on the role Customer 360 plays in your digital transformation journey.

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