Data-driven Customer Experiences
Deliver a comprehensive view of your customers
A Solution for Every Need
Supercharge Connected Customer Experiences with Data
It costs five to ten times more to acquire a new customer than to retain an existing one. Two thirds of your business comes from existing customers, making customers your biggest asset. Competing in the market today depends on eliminating the friction created during customers’ journey. Enabling a holistic view of this journey is critical to creating a differentiated customer experience. To that end, a 360 initiative provides your organization with “single view” of your customers and prospects across business silos. Building this comprehensive view will allow you to truly understand your customers, anticipate and respond to their specific expectations.
Benefits
Discover, Connect, Synchronize, and Transform Data Across Business Silos
Discovering and integrating all customer data from disparate sources is a challenge that is ever increasing in complexity. Data silos in cloud and on-premises with dirty or dark data increase operational costs and lost revenue opportunities. Organizations need an open, cloud-native, and flexible platform to create a true customer 360 view.
Connect
Better Customer Insights
Find, connect, and navigate across the information landscape in your organization to identify the connection points across the various databases and data sources. With Boomi, you can gain valuable insights about your customers. Enable your marketing and sales teams with actual business data at their fingertips to drive strategic activities to acquire and retain customers. Empower your IT team to maintain clean data and single source of truth about your customers and drive intelligent business decisions based on trusted data.
Modernize
More Personalized Customer Experience
Drive a new way to think about data to deliver holistic customer experience with Boomi. Instead of approaching customer 360 initiative with a data aggregation approach, enable connectivity to sources of customer data across your ecosystem. Enable your IT team to create a “system of systems” view driven by seamless connectivity with the Boomi platform. With Boomi, organizations can reconcile fragments of siloed information to galvanize business users and leverage a 360 view of the customer to create engagement touch points to meet them where they are.
Transform
Drive Data Driven Business Decisions
Enabling timely business decisions and orchestrating the right processes across the business are critical to the success of a customer 360 initiative. With Boomi, IT can empower the business to become citizen data stewards who able to define and orchestrate their data to keep the customer 360 view updated.
Havas Improves Advertising Performance with Integrated Big Data
Media company uses data catalog and data integration to increase effectiveness of client advertising campaigns.
Ammex Automates Its Customer Experience, Processes 4X More Orders in 12 Months
Leading wholesale supplier of disposable gloves automates repetitive tasks, synchronizes customer data across cloud-based applications, and delivers a streamlined customer experience through ecommerce channels
Ammex Automates Its Customer Experience, Processes 4X More Orders in 12 Months
Leading wholesale supplier of disposable gloves automates repetitive tasks, synchronizes customer data across cloud-based applications, and delivers a streamlined customer experience through ecommerce channels
Ready to Connect with Boomi? Start Here.
Resources
Customer 360 Resources
Take a look at these additional resources to understand how we can help you create a comprehensive customer 360 initiative.
Customer experience (CX) is critical to businesses of all sizes. It always has been. Companies that don’t realize it…well, many are no longer with us. In fact, since 2000, 52 percent of companies in the Fortune 500 have either gone bankrupt, been acquired or...
Since 2000, 52 percent of companies in the Fortune 500 have either gone bankrupt, been acquired or ceased to exist as a result of digital disruption. Failure to create a great customer experience will certainly be a key factor in who is culled in the next wave of...
To stay competitive, companies need a unified, comprehensive, true view of each customer — and achieving that true view begins with integration and data management.
Many digital systems generate multiple versions of entity data which slows down the speed of business and creates operational sludge. Join this session to hear how Bioventus changed their organization and master data strategy to empower their Data Stewards to...
The Boomi Retail 360 solution connects and unifies the view of items, products, customers, payments, fulfillment, and other relevant information, regardless of underlying application, catalog, market, or channel. From a centralized view, users will be able to...
Boomi and NetSuite bring the power of the cloud and low-code integration to retail. With Boomi’s unified platform, retailers can rapidly join together operations across all channels.
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