PTC

Leading industrial CAD, PLM, IoT, and AR software company’s five-year digital transformation plan prioritizes the modernization of legacy systems and new digital workstreams accessible via APIs

Business Goals

PTC is looking to offer a SaaS-like experience to its customers, as the company transitions its portfolio of products from perpetual, to subscription, to cloud models. To do so, PTC needed to make legacy back-end systems accessible internally and externally via APIs as part of a strategy for long-term replacement without disruption to business operations.

Integration Challenges

The technical debt created by PTC’s aging systems was hampering its long-term digital transformation efforts. There was no single code base, and costs were unpredictable.

While the existing middleware was functional, systems maintenance and updates were time consuming and required specialized staff, and running the older versions that integrations were built and tested on raised security concerns for PTC. It also did not have the API management functionality needed to abstract the capabilities of the company’s backend systems to present new digital services.

How Boomi Helped

PTC evaluated several well-known integration vendors, including Boomi, and conducted a proof of concept (POC) that required building an API. Boomi completed the exercise in two days, substantially faster than the leading competitor’s platform.

In addition to its performance in the POC, the Boomi AtomSphere Platform met all of PTC’s other requirements. The company chose to use Boomi Integration, API Management, and Boomi Flow.

With the Boomi platform, PTC has created:

  • Sixty reusable APIs with Boomi API Management
  • TRACE (Transaction Activity and Customer Experience), an internal portal application built with Boomi Flow to provide transactional traceability of internal processes for quote-to-cash, employee onboarding, and master data management
  • The foundation for modernizing its ERP system and moving to a best-of-breed approach to business applications

Results

With the Boomi AtomSphere Platform, PTC has dramatically increased the speed with which it can respond to business demands. For example, API development, which used to take six to eight weeks, now takes only two, including testing and deployment.

In addition to speed, the Boomi platform has also delivered multiple benefits for PTC’s IT team. IT can now more readily handle integration and API requests, roll out new services, and meet the growing volume of business demands.

quote Even with many digital initiatives running in parallel and committed IT headcount, the Boomi platform allows us to respond quickly to requests from the business. quote
Shalabh Katdare, Business Systems Manager, Enterprise Integration Practice, PTC