IFS Extends Its Solution Functionality With Boomi to Enhance Employee, Partner, and Customer Experiences
Industry & Market
Enterprise Software
Headquarters
Linköping, Sweden
# of Employees
4,000
Revenues
$826 million (2020)
Key Integrations
- IFS ERP platform
- ZiftONE PRM
- Saba LMS
- ServiceNow ticketing
- Xactly forecasting and sales performance management
Case Study:
IFS Extends Its Solution Functionality With Boomi to Enhance Employee, Partner, and Customer Experiences
Video:
Customer Testimonial Video
IFS
With the Boomi AtomSphere Platform, IFS connects its cloud software to third-party applications to realize greater agility, scalability, and efficiency
Business Goals
IFS develops and delivers cloud enterprise software for companies around the world that manufacture and distribute goods, build and maintain assets, and manage service-focused operations.
The company wanted to use its own technology to modernize business operations and enhance its ability to operate as one global team within a connected partner ecosystem. It wanted to create an unparalleled customer experience and onboard new customers quickly and efficiently.
Integration Challenges
The first step to migrate to a unified IT infrastructure was modernizing IFS’s integration capabilities using the Boomi integration platform as a service (iPaaS).
Integration at IFS could be a time-consuming process. The company had built its own integrations in-house, which was a sizeable task and took a lot of manual resources. With Boomi’s assistance, IFS set out to make this process more efficient, and streamline integration.
How Boomi Helped
IFS deployed the Boomi AtomSphere Platform to integrate its software, extend solution functionality, and connect to third parties. The company also set up an internal integration team dedicated to aligning IT processes across the entirety of the organization.
Overall, Boomi has improved the implementation, deployment, and management of the integrations at IFS. Time to market is improved, as the internal data is synchronized across the integrated systems, reducing manual processes.
We have a really good relationship with Boomi with great contact and great support, so when we have questions it is easy to reach out to them and they come back with answers quickly not only about day to day operations but also future strategies. 
Results
IFS has connected systems across the business to improve the customer experience and capture relevant, timely data through personalized surveys at key moments in the customer’s journey. This improves decision making and enhances the customer experience.
Boomi’s synchronization of IFS’ ERP and Partner Relationship Management (PRM) system allows data to flow in real time, enabling IFS partners to bring in more business leads. IFS has seen growth within its partner ecosystem and achieved faster and more efficient data management as human error is reduced with Boomi.
By efficiently extending our solution capability to third-party cloud applications, the Boomi AtomSphere Platform has accelerated and simplified IFS’s digital transformation, and enhances our employee, customer, and partner experiences. We use our own cloud enterprise software (ERP) end-to-end to operate and grow our business, and our collaboration with Boomi provides us with the flexibility to easily integrate and extend our platform to meet our business needs.