“The Total Economic Impact™ Of The Boomi Enterprise Platform,” a study commissioned by Boomi and delivered by Forrester Consulting, explores the platform in the context of integration and automation as the foundation of enterprise software systems driven by AI. Effective agentic transformation of these systems will be the competitive line in the sand that separates successful businesses from those that, like Blockbuster Video, failed to heed the future’s warning signs.
The study reveals the benefits organizations gained from integration and automation as they prepare to navigate the challenges and opportunities AI presents. In this blog, we’ll summarize those benefits and focus on some of its key value metrics.
How the Study Was Structured and Conducted
The purpose of the Forrester study was to determine the potential return on investment (ROI) an enterprise might realize from deploying the Boomi Enterprise Platform. To understand the benefits, costs, and risks of such an investment, Forrester interviewed four decision-makers with experience using Boomi. It aggregated the results of those interviews into a single composite organization — a business-to-business-to-consumer company with an annual revenue of $5B.
The interviewees highlighted the challenges they experienced prior to adopting the Boomi Enterprise Platform. Many of these were caused by point-to-point connections and outdated middleware, which hindered the deployment of streamlined business processes, slowed growth, and stunted innovation. System complexity also led to high maintenance costs, performance degradation during peak loads, and security concerns. This led them to search for a unified enterprise architecture that could more effectively meet current demands while preparing for an agentic future.
To learn more about how Boomi provides substantial ROI and other benefits to its customers, read “The Total Economic Impact™ of the Boomi Enterprise Platform.”
Boomi Delivered 347% ROI — Equal to $9.8M Net Present Value
After implementing the Boomi platform, the composite company posted significant operational efficiency gains by streamlining automated processes. The platform’s no-code / low-code approach to integration helped the organization respond quickly to business demands by reducing the need to maintain and manage multiple legacy systems.
A summary of quantified benefits includes:
- Business acceleration drives an incremental profit of $1.2M. The composite organization overcomes challenges like manual processes and architecture sprawl by adopting an automated, unified platform. Transformative improvements, including 65% faster development, real-time data exchange, and operational efficiency gains, enabled new business opportunities.
- Decreased business risk by $3M. The Boomi Enterprise Platform’s reliability and uptime minimize operational risks, ensuring that critical processes, such as order-to-cash, run smoothly, preventing revenue loss and customer dissatisfaction and supporting continued revenue generation from the existing customer base.
- Reduced technology costs by nearly $1.5M. The composite organization consolidates multiple platforms into a single, efficient solution, facilitating the rationalization of older, less efficient, or custom solutions and simplifying the overall architecture, leading to operational and technical architecture cost savings.
- Improved business and partner productivity worth $5.6M. Business professionals transform time-consuming, manual tasks into automated workflows, enabling them to accomplish more with fewer resources. Boomi automates processes like account reviews, payment reconciliations, and logistics scheduling, saving hours of work each day and reducing the risk of human error.
- Reduced IT employee and contractor costs worth $1.3M. Boomi significantly enhances IT employee productivity by streamlining automation processes, providing a user-friendly interface and pre-built solutions that accelerate development times from weeks to just days.
“The biggest benefit that Boomi brings to us as a strategic platform is that it seamlessly brings so many different systems together. We only need a small team to manage Boomi, and yet it consistently provides an enterprise-grade experience. … If you look at what Boomi does for us, it pumps our lifeblood across all kinds of systems, both internal and external.” — Head of enterprise data and integration, energy
The Boomi Enterprise Platform Helps Generate New Revenue Streams
The consolidated company’s stakeholders mention generating new revenue streams as a key benefit of deploying the Boomi platform. The platform facilitates the rapid deployment of critical business functions such as payment processing and banking connections.
In one example, an integration architect described the creation of a new revenue stream facilitated by Boomi’s business process automation capabilities: Telemetry on company equipment reports use and performance data that can be used to create a subscription service. In this use case, Boomi plays a crucial role in activating the telemetry equipment when it’s ready for use in the field and managing subscription services related to telemetry data. The service, supported by integrations done only last year, will generate millions annually in new revenue.
The Forrester Study Affirms the Boomi Platform’s Business Value
When businesses make significant technology investments, there’s always a lot of sophisticated number crunching. But really, the math is pretty simple: did the value exceed the costs?
The Boomi platform ultimately helped businesses drive business value by:
- Accelerating innovation to thrive in the AI era
- Simplifying and saving with a single platform
- Minimizing risk and maximizing business continuity
We believe The Total Economic Impact™ Of The Boomi Enterprise Platform report clearly indicates that the platform delivers on its promise in all three of these areas.
To learn more about how Boomi provides substantial ROI and other benefits to its customers, read “The Total Economic Impact™ of the Boomi Enterprise Platform” today.