In an industry with zero tolerance for errors, this global construction supplier achieved a hallucination rate under 0.5% with a custom AI agent built on Boomi Agentstudio.
Business Goals
In the highly competitive construction supply market, customer satisfaction is a core brand differentiator. Customers need the right parts fast, with zero tolerance for errors. This global supplier needed to dramatically accelerate parts lookup, scale support capacity without adding headcount, and free its technicians from inbound order calls to focus on higher-value outbound selling.
Technology Challenges
The supplier’s parts catalog spans hundreds of thousands of SKUs across hundreds of pieces of equipment, with every inbound customer call requiring a technician to search through vast quantities of equipment manuals and hundreds of PDFs spread across multiple disconnected systems. Average lookup times exceeded 10 minutes per inquiry, creating a process that was error-prone and impossible to scale.
Compounding the challenge was a disconnected tech stack spanning systems that had never been connected, leaving critical parts data siloed and inaccessible at the moment it was needed most.
How Boomi Helped
The supplier selected Boomi Agentstudio as the foundation for a production-grade, customer-facing AI agent. Rather than building agent tools from scratch, the implementation team converted the supplier’s existing Boomi Integration processes into agent tools, dramatically accelerating development.
The agent interprets natural language queries and understands industry-specific terminology across a huge catalog of SKUs, retrieving accurate parts data and completing transactions through a single conversational interface. The agent operates within secure guardrails designed to prioritize data accuracy and hallucination prevention, ensuring reliable customer-facing performance.
Results
With Boomi Agentstudio, this global construction supplier:
- Achieved a hallucination rate of less than 0.5% in a zero-tolerance environment
- Received overwhelmingly positive feedback, even among a customer base traditionally skeptical of new technology
- Moved to market much faster than its primary competitors
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