Kalyra
The Boomi Enterprise Platform helps Australian aged care provider improve digital services, boost client care, and drive workforce efficiency.
Business goals
Kalyra, with over 130 years of serving South Australian communities, provides comprehensive aged care services, including residential care, home care, and retirement living. To ensure continued delivery of high-quality care, Kalyra initiated a digital transformation to enhance client experience and streamline operations. By centralizing data and connecting disparate systems, the organization aimed to improve human resourcing efficiency and strengthen its digital ecosystem, laying the foundation for consistent, future-focused care.
Integration Challenges
Kalyra’s extensive history and recent expansion highlighted challenges in its digital ecosystem. With numerous systems and scattered data, the lack of a modern integration engine led to data silos, burdening the IT team and increasing staff administrative duties. Employees faced duplicate data and system inconsistencies while managing client and employee records. To address these inefficiencies, Kalyra sought to streamline its systems, improve coordination, and reduce administrative burdens, ensuring a more seamless and effective digital environment.
How Boomi Helped
Kalyra adopted Boomi’s integration platform as a service (iPaaS) to connect its core business systems through a hub-and-spoke model, including Elmo (Human Resources), AlayaCare (home care system), iCare (residential care system), CarePage (customer experience system), and My Kalyra (mobile app).
These centralized integrations eliminated the data silos that had hindered business operations and client engagement.
Using Boomi DataHub, Kalyra also created a golden record of information to ensure both client-facing and internal systems are accurate and updated in real time.
Results
Kalyra’s My Kalyra app now provides families with real-time updates, schedule adjustments, and financial transparency. Boomi has enhanced staff efficiency and client satisfaction by ensuring instant access to accurate data, improving reporting and governance. The Boomi Enterprise Platform also centralizes HR data, streamlining new hire tracking, qualification vetting, and onboarding. Looking ahead, Kalyra plans to leverage Boomi’s capabilities to incorporate AI and robotics into its health services, driving innovation and further enhancing care delivery.
