Jones Logistics
A fast-growing third-party logistics (3PL) provider improves customer satisfaction with new self-service digital interactivity and real-time insights through API management, partnering with Boomi and OSI Digital.
Business goals
Jones Logistics (JoLo), a leading provider of dedicated services, 3PL, and warehousing, is enhancing customer service with digital innovations like real-time shipment visibility and improved internal efficiency. To scale to meet business growth, JoLo embarked on a cloud-first IT modernization plan. As part of this process, the company sought a solution that could help connect its infrastructure and improve its customers’ experiences.
Integration Challenges
JoLo faced innovation barriers with outdated IT systems, requiring manual data work and phone calls to create and track customer shipments. Its legacy TMS lacked APIs for secure, streamlined shipment processing and real-time tracking. When one customer made API access a pre-requisite for expanding business, JoLo chose Boomi’s modern API solutions.
How Boomi Helped
With Boomi and OSI Digital, JoLo met customer requirements by integrating APIs between the customer’s ERP and JoLo’s TMS for real-time shipment orders and tracking. The Boomi platform enables JoLo to scale and monetize APIs with other customers, offering seamless integration capabilities. “Boomi APIs let us provide limitless integration options,” says Tim Blackwell, VP of Technology at Jones Logistics.
Boomi’s data masking and authentication ensure security, while reusable connectors make integrating with new customers quick and efficient, delivering real-time data and shipment visibility..
Results
With Boomi, JoLo improved internal shipment process efficiency by 50%, saving 50 hours per month in manual data work, troubleshooting, and communications. Boomi also optimized processes like invoicing, payments, and HR, while preparing JoLo for an ERP upgrade to Oracle NetSuite. JoLo eliminated fragile point-to-point connections, accelerated API development by over 2x, and enhanced flexibility for sustained growth. Boomi enabled new digital capabilities, allowing JoLo to monetize APIs, drive sales, and establish a strong foundation for ongoing digital transformation.
