Leading food and beverage provider deploys an agentic solution combining Boomi Integration and Boomi Agentstudio, allowing it to save hours of manual work and speed up resolution cycles.
Business Goals
As the organization looked to scale its multi-brand portfolio, building a reliable, efficient supply chain became a strategic priority. The company needed to eliminate manual bottlenecks in its EDI operations, accelerate resolution cycles, and deliver a more consistent experience for trading partners.
Technology Challenges
The company’s EDI inbox received hundreds of emails daily, each requiring manual reading, interpretation, and routing across multiple error types with no structured classification system. Without a standardized process, misrouted emails led to delayed payments, unnecessary financial exposure, and inconsistent handling that strained trading partner relationships.
How Boomi Helped
Boomi worked with the organization to deploy a fully automated EDI triage workflow, combining Boomi Integration and Boomi Agentstudio into a single agentic solution. Their EDI Agent runs in structured mode, purpose-built for reliability in automated integration, classifying, extracting, and routing emails to the right team without any manual intervention.
Results
With Boomi Integration and Boomi Agentstudio, this food and beverage provider:
- Eliminated all manual EDI triage, freeing the team from a repetitive operational task
- Accelerated resolution cycles by delivering pre-classified, pre-summarized errors directly to the right team instantly
- Reduced operating expenses by preventing overpayments, duplicates, and fraud
- Improved trading partner experience through consistent, timely, and structured error handling
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