Key Takeaways:
- Business orchestration finally matches AI’s ambition. It closes the gap between business intent and IT implementation, so teams align from the start and ship governed, end-to-end solutions in days instead of months.
- The advantage is the right pattern on one governed platform. Not every process needs an agent. Deterministic, event-based, and probabilistic processes all call for a different approach, orchestrated in one place where governance is built in.
- The future is managing teams of agents on your terms. Orchestration is shifting people from using AI as an assistant to directing agents they control, built on a foundation you can start today with a platform like Boomi Orchestrate.
Back in 2016, IT teams and business operators were limited by just two things: their imagination and ability to execute.
Business teams wouldn’t dare think of large, ambitious solutions. IT teams would immediately dismiss them to focus on more realistic tasks.
But now it’s 2026 and we have AI. With its capabilities, imagination is no longer the bottleneck. But AI has also raised the pressure to deliver business outcomes faster than ever, making the gap between business intent and IT execution wider and wider.
Pendo found that over 50% of what IT builds goes unused. Why? Because long back-and-forth discussions of changing requirements produce solutions that miss the mark.
What makes things worse? Business teams go around IT by making solutions with their own AI tools. This creates quick wins, but also fosters fragmentation and governance risk: shadow IT. It’s a nightmare for any security team.
But this won’t be a problem anymore — not for organizations that use business orchestration.
What Is Business Orchestration and Why Do We Need It Now?
Business orchestration is the coordination and design of systems, data, agents, and people into one governed, end-to-end process. It has always been important to enterprises.
With organizations adding new systems and tools across different departments, there have always been business problems that would benefit from designing, automating, and governing entire business processes.
What’s changed is it’s now achievable. With AI tools, what people can do and imagine in the time frame has accelerated.
Before, many agentic workflow or business orchestration tools were low-code, making it easier for technical teams but still shutting out business teams. Then the industry transitioned to no-code, which brought business teams into solution building but limited what you could functionally build. But now with AI and natural language processing, you can just type a prompt in the latest business orchestration tools and watch it build for you with the relevant context for your business.
In other words, it’s never been easier to start orchestrating. With AI and business orchestration, it’s now possible for business teams and IT departments to align on goals from the beginning and build solutions in days instead of weeks.
When and Where Should You Use Business Orchestration?
Multi-agent business orchestration is a form of AI automation. And just like AI, business orchestration can do a lot, but you shouldn’t use it for everything. There isn’t just one tool for the job.
Consider the different types of processes:
- Deterministic processes follow fixed, predefined rules, where the same input produces the same output every time. Examples: payroll, invoice generation, order synchronization
- Event-based processes are triggered by something happening, where a state or signal change occurs. Examples: customer signup triggers onboarding, a support ticket auto-routing upon creation
- Probabilistic/agentic processes involve more ambiguous judgment and reasoning, which means outputs can vary depending on inputs and context. Examples: billing dispute resolution, contract summarization, support ticket triage
It’s better to be cautious putting AI agents near your payroll. Generally, deterministic work should stay rule-based, not probabilistic.
But event-based processes and probabilistic processes? Those are fantastic candidates for business orchestration. Manually setting up integrations, connecting APIs, managing your data, building agents, and connecting them all together to build a workflow could take an entire IT department months to achieve. With business orchestration, it’s possible in days.
That makes it possible to orchestrate and automate a variety of use cases across industries, from medical supply chain to accounts receivable.
You Can’t Orchestrate Without Governance
The other notable benefit of business orchestration is that it makes governance a requirement throughout your business.
If business teams build their own AI point solutions or connect their own agents, APIs, data, and workflows together, your security team will have no visibility into what’s running and what’s delivering value – or what’s using up too many tokens when IT budgets aren’t getting bigger.
With a business orchestration tool, you get:
- Observability: the ability to see everything that’s happening
- Control: the ability to operate your agentic workflows and ensure you’re not bleeding tokens, data, or dollars
- Auditability: the ability to check that your workflows performed as expected
Governance has been important to Boomi for years, which is why our platform offers solution-level visibility and unified governance across native and third-party agents.
What’s Next? How Will Business Orchestration Shape My work?
Right now, business orchestration lets you assemble entire agentic workflows. That already is revolutionary. Instead of spending months on solutions that miss the mark, IT and business teams can stand up accurate, governed solutions in days, with real ROI to show for it.
But that’s just the first step. Soon, business orchestration will be behind another powerful and fundamental shift: it will take knowledge workers and developers from using AI purely as an assistive tool to enabling them to have teams of agents that they manage and orchestrate. The human will move up a level to setting directions and owning the outcome.
Picture a finance operations leader who starts the day not by clearing a backlog, but by reviewing what their agents handled overnight: one reconciled invoices, another surfaced the exceptions that need a human decision, another monitored cash flow. You set the priorities, make the judgment calls, and hand the repetitive work back. It frees your team to spend its time where it actually matters.
That future is closer than it sounds, and the point is that it arrives on your terms. It rests on something you can start building today: the ability to design, orchestrate, and govern agentic workflows on a foundation you trust. No one wakes up managing a team of agents overnight. You get there by orchestrating your first governed workflow, then your tenth, on a platform that keeps you in control the whole way.
That’s exactly why you need Boomi Orchestrate.
Turn Ideas Into Execution Faster With Boomi Orchestrate
Boomi Orchestrate is the only agentic workflow solution designer that gives IT and business teams a single, unified canvas to design and build complete IT solutions together. Describe your problem in plain language, and Boomi Orchestrate composes a visual blueprint (including agents, integrations, APIs, event streams, and data models) tailored to your environment, which you can govern across native and third-party agents (with full deployment and monitoring coming soon).
That changes how you get your work done:
- Align business goals and IT execution from the start: no more losing weeks to requirements cycles that miss the mark. Get business and technical views all in one place.
- Turn ideas into actionable solutions faster: go from problem to solution plan in minutes, not months. Get cross-product breadth across integrations, API, agents and data for comprehensive solutions.
- Put Boomi expertise in every builder’s hands: agents carry Boomi’s product know-how and proven design practices from Boomi Companion, so it’s not just the specialists who can build. Plus, get context-aware solutions tailored to your business by creating glossaries through Boomi Meta Hub.
“Through our participation in Boomi’s design partner program, we’ve had early exposure to Boomi Orchestrate and its potential to simplify how we design and execute complex workflows. The ability to bring together integrations, APIs, and emerging AI-driven capabilities into a unified orchestration layer is a meaningful step forward. It gives us a more flexible foundation to streamline operations and explore how agent-driven processes can drive greater efficiency across the business.”
Venkata Kalikrishna Chekka — Senior Manager, Enterprise Integration Solutions, Suffolk Construction
With Boomi Orchestrate, you can build exactly what you imagine.
Starting September 12, Boomi Orchestrate is now generally available to all US accounts and customers. Register for a free trial of the Boomi Enterprise Platform to try it out, or check out a product tour to see what it can do.