Fulton Bank
A leading bank with more than 200 financial centers is achieving its ambitious digital transformation objectives with Boomi, racking up huge efficiency gains through automation while creating a 360-degree view of customer relationships across multiple channels
Business goals
Rising customer expectations are fueling digital transformation at Fulton Bank, with goals to improve customer engagement and business agility. The Pennsylvania-based bank also aims to increase efficiency through automation, enable data-driven decisions, optimize IT spend, and innovate with fintech partners.
Fulton Bank, centerpiece of the publicly traded Fulton Financial Corp. (NASDAQ:FULT), recognizes the critical role of integration in digital transformation. Since 2019, Fulton has relied on the Boomi Enterprise Platform to help extend its competitive edge in the fast-changing financial services landscape.
Integration Challenges
For years, Fulton developers had custom-coded integrations between systems, or the bank hired third-party services to develop integrations. Both approaches proved costly and time-consuming while leaving the bank with a “tangled web” of point-to-point connections.
Fulton turned to Boomi on the recommendation of Slalom, a Boomi partner the bank engaged to connect Salesforce with a core banking application. Boomi has since become Fulton’s standard integration platform thanks to its ease of use, speed of development, and flexibility across multiple use cases.
How Boomi Helped
Fulton eliminated 24,000 hours of manual work in 2022 using Boomi’s intelligent automation capabilities in concert with UiPath, an RPA tool, freeing staff to focus on higher-value tasks.
Fulton is sidestepping vendor service costs, such as one vendor’s six-figure price quote to create recurring report for a business unit. Fulton’s in-house Boomi team created the report in a couple weeks. The bank is also achieving 360-degree customer views because staff has customer data in a single location, not separate systems.
Results
Fulton has expanded Boomi usage with 350 integration processes across 83 endpoints, digitally transforming experiences for customers, employees, and fintech partners while liberating front-line and operational staff from manual data work with Boomi-powered automation.
A four-person Boomi team can quickly onboard partners using Boomi API Management while innovating with best-of-breed applications. The bank has:
- Accelerated integration development and deployment an estimated 3X
- Streamlined introduction of new fintech partner offerings
- Optimized technology spend while minimizing technical debt
- Minimized usage of costly third-party services
