Midsize Switzerland-based utility company speeds SAP ERP data extraction by 9X to create an innovative service line and deliver an efficient customer self-service portal


WWZ AG wanted to strengthen its market position and bundle utility services with telecom services for its telecom subscribers and utility service customers.

It needed to build a new self-service portal to quickly provision customer services and automate the underlying processes. WWZ’s IT team needed to be able to easily extract a high volume of data out of its SAP S/4HANA enterprise resource planning (ERP) system to feed various technical third-party planning applications within its ecosystem.

Le sfide tecnologiche

Extracting large amounts of data from an SAP ERP integrated with multiple third-party applications is complex.

WWZ IT had experience using SAP’s Process Integration (PI) tool to exchange data between SAP applications. But, reliance on it for third-party applications would be costly and require the team to rebuild approximately 32 application interfaces around SAP.

Further complicating matters, WWZ is planning its migration from SAP R/3 to S/4HANA.

Il ruolo di Boomi

WWZ found its perfect solution with Boomi aXis for SAP, purpose-built to quickly and easily extract and exchange data from SAP applications across a broader ecosystem.

“Boomi aXis for SAP was the only solution we found that would connect our existing SAP and third-party application data from R/3 directly to the new self-service portal,” says WWZ CTO Stefan Willi. “With Boomi aXis we extracted data out of SAP R/3 significantly faster and were able to deploy at triple the speed.”


Using Boomi aXis for SAP, extracting data leveraging pre-defined SAP templates is 9X faster than WWZ’s previous method. “We have dramatically reduced the time to get data out of SAP and into other third-party applications and vice versa with Boomi aXis,” says Willi.

Boomi enables WWZ to create a robust data layer to drive insights and accelerate decision making and business outcomes, such as the launch of its new subscription services for 60,000 cable-internet customers.