AO Foundation

Healthcare nonprofit cuts integration from months to days to accelerate innovation across a best-of-breed ecosystem, orchestrating real-time processes and data while personalizing member experiences

Business Goals

The AO Foundation, a research and education nonprofit that advances surgical treatments for trauma, fractures, and musculoskeletal disorders, several years ago embarked on a digital transformation and modernization journey to bring excellence to its IT infrastructure.

With the ultimate goal of enhancing the speed and quality of its offerings to member surgeons, thereby improving patient outcomes around the world, the AO began replacing a heavily customized legacy system with best-of-breed applications. This led to a search for the right integration solution.

Integration Challenges

The AO Foundation’s need for integration was broad. Multiple best-of-breed apps would take on functions handled by the monolithic legacy system, from financials and CRM to event management, website content management, learning management, logistics, and more.

Beyond basic connectivity, the AO wanted integration flexibility to accommodate cutting-edge technologies such as artificial intelligence (AI), Internet of Things (IoT), and virtual conferencing for events and surgical training (a need triggered by the COVID-19 pandemic).

How Boomi Helped

With the aid of external consultants and Boomi Professional Services, the AO uses the Boomi AtomSphere Platform for integration across more than 30 applications. Boomi supplies a foundation for real-time process and data orchestration that offers member surgeons a decisively more innovative, personalized, and mobile ecosystem.

Boomi also automates processes for the AO’s 775 yearly events. When COVID struck, Boomi helped the AO go live on a virtual conferencing system and other remote technologies in just six weeks.

Results

The AO’s Boomi-powered digital transformation is paying off with streamlined processes for members and staff, while opening opportunities for digital innovation that benefit members, patients, and musculoskeletal surgery as a whole.

Now, the AO has flexibility to introduce tech such as AI fracture diagnostics and IoT pressure sensor devices. Member access to training, peers, and educational resources is substantially enhanced, while the AO has:

  • Cut integration time from months to weeks or days
  • Gained insights to better serve members with personalization
  • Streamlined event management and surgical trainings