Drive Data Excellence in Your ServiceNow CMDB With Boomi

4 minute read | 07 Mar 2024

By Kim Kaluba

A healthy ServiceNow environment is critical to the success of any organization. A reliable and robust ServiceNow system reduces system downtimes, minimizes system delivery costs, maximizes returns on investment for applications, and accelerates time-to-market for new services. You can leverage Boomi’s award-winning integration platform as a Service (iPaaS) to quickly and seamlessly connect your critical applications and your ServiceNow requirements. This will ensure the data residing across your ServiceNow infrastructure is consistent and harmonized, thus guaranteeing a healthy ServiceNow environment. This approach streamlines and expedites data connectivity, improves transparency, drives trusted data-driven decisions, reduces cost and risk, and expedites digital transformation initiatives.

Build a Robust Ecosystem of Interconnected Applications

Boomi offers a proven, trusted way to extend ServiceNow’s capabilities to bring even more benefits to your business. Boomi’s low-code, cloud-based integration platform makes connecting ServiceNow services across the enterprise easy without the cost and complexity of traditional middleware or custom coding. ServiceNow customers can extend data across the business by using Boomi to connect any combination of cloud-based and legacy on-premises systems. Boomi’s ServiceNow REST connector lets you directly connect to ServiceNow and use processes to insert, retrieve, update, delete, and query records (incidents, cases, accounts, customers, products, etc.) in ServiceNow.  This approach makes integrations easy to configure without coding or requiring specialized skills.

Remove Data Fragmentation and Improve Data Quality Across Your ServiceNow Environment

Boomi Master Data Hub (MDH) keeps your data consistent across the ServiceNow Configuration Management Database (CMDB) and linked applications such as Salesforce, NetSuite, Workday, SAP, and more. Boomi MDH’s bi-directional data synchronization capabilities ensure data is consistent and trusted between your ServiceNow CMDB and linked applications. Boomi MDH provides real-time data validation, cleansing, enrichment, and standardization of information exchanged between the CMDB and other applications, thus ensuring data is of the highest quality to propel trust data-driven decisions across the organization.

Support Your Data Governance and Compliance Requirements

Boomi’s MDH meets ServiceNow’s strict compliance, security, and interoperability standards, ensuring that sensitive data is governed, managed effectively, and meets various regulatory requirements. Configuration item (CI) updates to the ServiceNow CMDB can pose a risk of invalid and contradictory information, which may undermine ITSM’s effectiveness because multiple applications integrated with ServiceNow could potentially update the CMDB, leading to inaccurate information inside of CMDB. With Boomi MDH acting as a data steward, only valid updates occur within the CMDB, promoting confidence that data is consistent and up-to-date across the CMDB and linked systems. Boomi’s data governance capabilities ensure data residing in the ServiceNow CMDB is fit for business purposes and meets the highest quality business standards.  In addition, Boomi supports HIPAA-compliant data exchange, HL7 data transformations, and FedRAMP applications, ensuring your data adheres to critical regulatory requirements.

Find out how you can improve the data inside and across your ServiceNow environment today with Boomi in our ServiceNow marketplace listing.