Boomi API Management is available as part of ServiceNow Workflow Data Fabric, ServiceNow’s solution for connecting, understanding, and acting on any data source to power both human and AI agent workflows.

APIs are the backbone of digital business today, enabling seamless communications and data flow across applications. Boomi API Management gives Workflow Data Fabric customers a powerful, cloud-based API management solution that enhances, secures, and manages ServiceNow and third-party APIs used by workflows and AI agents. Boomi API Management monitors your entire API landscape, centralizes API security, provides infinite scalability, and simplifies the access, management, and onboarding of API products, enhancing collaboration and accelerating time-to-value.

Workflows and AI agents work better with data accessible through APIs. But to make the most of that data, enterprises need to address long-standing challenges with APIs and API management. These challenges include:

API Sprawl

Over the years, APIs and API gateways have proliferated across organizations, so that today the average enterprise has over 600 APIs, many lacking any centralized monitoring and management. As a result, developers and business users have trouble finding APIs that have already been built, which thwarts API adoption, reduces API ROI, and sometimes leads to the creation of redundant APIs. In addition, unmanaged and unmonitored “shadow APIs” create security and operational risks. Consequently, 31% of cyberattacks aimed at transactions take advantage of shadow APIs.

API Security and Governance

Attacks against shadow APIs aren’t the only security issue related to APIs. Enterprises need protection and governance for all their APIs to protect the valuable business data. They also need an API management solution that helps achieve compliance with regulations such as ISO 27001, SOC2, PCI DSS, HIPAA, and HITRUST.

API Scalability

In some organizations, the popularity of an API can become a problem if API infrastructure can’t scale. Most API solutions are not built for the scalability required to support mission-critical operations in industries such as financial services and air transportation.

API Visibility

Many enterprises have invested heavily in APIs but have poor visibility into how those APIs are being used and which API investments are paying off. Improving API visibility could help ServiceNow customers make the most of their workflows.

Given the importance of APIs for traditional enterprise computing, these challenges are already significant enough. But now that AI is promising to revolutionize enterprise computing, accelerating and streamlining workflows and operations at an unprecedented pace, these obstacles become more costly and urgent than ever before.

Enterprises need a better solution for API management — now — so they can reap the rewards of today’s rapid developments in agentic AI and other AI technologies.

Boomi API Management Now Included With ServiceNow Workflow Data Fabric

As part of Boomi’s strategic partnership with ServiceNow, ServiceNow is bundling Boomi API Management with ServiceNow Workflow Data Fabric. Boomi API Management enables Workflow Data Fabric customers to:

  • Easily find and manage all their APIs in one place, scale securely, and accelerate growth
  • Maximize value from existing investments and migrate workflows to the Now Platform faster, without the need to rebuild APIs
  • Strengthen governance, increase visibility, and secure APIs across gateways with federated API management
  • Create new revenue streams and customer experiences using API products
  • Prepare APIs for agentic AI, making any business ready to turn AI into a competitive advantage

Using Boomi API Management, Workflow Data Fabric customers can:

Unlock API Power

Enterprises can use Boomi API Management to build robust API ecosystems, fuel innovation, and drive revenue with monetizable API products, making APIs the cornerstone of integration success. Boomi API Management empowers customers to:

  • Unify ServiceNow and third-party APIs across fragmented IT landscapes for automatic API discovery and centralized management
  • Deliver API products that drive new revenue streams and customer experiences
  • Manage billions of critical API transactions at global scale with zero overhead and total visibility

Example use case: Keep support cases and customer data used by AI agents synchronized between ServiceNow CRM and external systems.

Unleash API Value

Boomi API Management lets enterprises boost API usability and route traffic effectively to minimize disruption to ServiceNow workflows. With Boomi API Management, Workflow Data Fabric customers can:

  • Ensure consistent API routing and scale effortlessly without backend changes
  • Design APIs with standardized practices and automate testing to verify functionality and reduce errors and risk
  • Auto-generate documentation using AI for faster onboarding and increased usage

Example use case: Trigger fraud detection workflows in ServiceNow for Financial Services solutions from suspicious transactions in core banking systems.

Fortify API Governance

Boomi API Management helps enterprises close security gaps and ensure governance across APIs, consistently enforcing global policies and implementing industry standards with confidence. Using Boomi API Management, Workflow Data Fabric customers can:

  • Meet industry level certifications like ISO 27001, PCI DSS, SOC2, and HITRUST
  • Define granular access and security policies like rate limiting and throttling
  • Ready workflows and data for AI with established guardrails and usage policies

Example use case: Enforce security policies when retrieving patient information for support requests in ServiceNow for Healthcare solutions.

Maximize API Insights

Workflow Data Fabric customers can achieve total visibility into APIs used in ServiceNow workflows, capturing usage, performance, and behavior with actionable analytics. With Boomi API Management, Workflow Data Fabric customers can:

  • Empower stakeholders with data-driven insights to foster business growth and continuous improvement
  • Use real-time monitoring and API traffic analysis for operational reporting
  • Visualize and optimize API performance with custom operational and usage-based KPIs

Example use case: Log and track incident frequency calls from third-party monitoring tools to aid in root-cause analysis in ServiceNow IT Service Management (ITSM).

Fuel Success at Enterprise Scale

APIs are the foundation for digital transformation. They connect applications and make data accessible to customers, partners, and employees — as well as AI-powered workflows.

By taking advantage of Boomi API Management, ServiceNow Workflow Data Fabric customers can fuel innovative workflows and AI agents, confident that they have the security, scalability, visibility, and governance they need to succeed at enterprise scale.

Speak with your ServiceNow sales representative about Workflow Data Fabric licenses that include Boomi API Management. ServiceNow customers entitled to Boomi API Management can activate it in the ServiceNow Store.

To learn more, visit: boomi.com/servicenow