World Wide Technology
Global VAR uses Boomi Integration, automation, and Data Hub to manage internal, customer, and ServiceNow data and create efficient data processes for all stakeholders.
ビジネス目標
WWT aimed to grow its managed services business while reducing cost and complexity. To do this, it needed to simplify and accelerate data integration across customers, partners, OEMs, and internal tools for issue management. Integrating with ServiceNow and centralizing data for reporting were also key. The company required a low-cost, scalable, and repeatable solution that a small team could manage.
連携・統合の課題
WWT’s managed services offering depends on integration, with its eBonding system at the core. eBonding securely syncs data across systems via APIs. WWT used Boomi Integration, API Management, and Data Hub to enable automation and collaboration. With no single source of truth and customers working across multiple partners, data flow was complex. Lacking an architectural blueprint, WWT built its platform from scratch, gaining faster development with low-code tools, enhanced visibility and control, and reusable, modular integrations.
Boomiの導入効果
WWT deployed the Boomi Enterprise Platform to manage transactional ticketing across its customer portfolio. With Boomi, development cycles shrank from months to days. A single connection to ServiceNow and modular, per-entity integrations simplified complexity. Boomi Data Hub became the system of record, enabling bi-directional data flow and real-time synchronization. Acting as a “traffic cop,” it routes data efficiently — even reacting to user input in ServiceNow — to ensure consistent, up-to-date information across all sources.
導入成果
With Boomi, WWT’s small team tackles complex interconnectivity with ease, rarely needing to say “no” to customer requests. For a major healthcare client, Boomi automation eliminated the need for a full-time resource, scaled ticket volume from hundreds to thousands, reduced churn, clarified ownership, and improved end-user communication. Previous custom-coded solutions fell short. Boomi transformed WWT’s integration approach, enabling faster, simpler customer onboarding and slashing development timelines from months to weeks.
