Boomi is committed to providing vendor-agnostic support for AI agents, whether those agents are Boomi Platform Agents provided with the Boomi Enterprise Platform, custom agents developed by Boomi customers using Boomi Agentstudio, or third-party agents developed using tools from another vendor such as Amazon, Microsoft, Salesforce, or Snowflake.
Thanks to this vendor-agnostic approach, Boomi customers can govern and monitor all their AI agents in a single location — Boomi Agent Control Tower. Instead of “management by swivel chair,” switching from one tool to another to analyze and control the behavior of agents from various vendors, business and IT users have just one place to look to find everything they need about agents being deployed.
This centralization saves time, reduces training, and helps IT and security staff find and fix problems, including possible security threats, quickly. Centralization like this is a key requirement for managing the multi-agent workflows many organizations have begun to deploy.
Agentforce is Salesforce’s agentic AI platform that enables businesses to build, customize, and deploy autonomous AI agents on the Salesforce platform. Agentforce agents can analyze, plan, and execute tasks independently across Sales, Service, Marketing, and Commerce using company data stored in Salesforce.
Using Boomi Agent Control Tower, Boomi customers can manage Agentforce agents along with all their other agents in one location, making agent monitoring and governance fast and straightforward.
Comprehensive Agent Monitoring, Governance, and Reporting
Boomi Agentstudio provides these key features for managing and governing Agentforce agents:
- Real-Time Monitoring:
Agentstudio includes real-time monitoring capabilities that enable organizations to track the performance and activities of Agentforce agents. This ensures that any anomalies or issues can be identified and addressed promptly. - Governance and Compliance:
Boomi supports agent governance by integrating features such as anomaly detection, audit trails, and centralized telemetry logs. These features help organizations maintain compliance and mitigate risks associated with agentic operations. - Universal Governance:
With cross-provider governance, Boomi Agentstudio ensures that all agents, including those from Agentforce, adhere to established policies and standards, providing a framework for responsible AI usage. - Integration Capabilities:
Boomi supports seamless integration of Agentforce agents into existing business processes, enhancing operational efficiency and productivity.
Telemetry Data for Agentforce Agents and Other AI Agents
To provide detailed monitoring of AI agents, Agent Control Tower collects and reports on various types of telemetry data from Agentforce agents. The key telemetry data includes:
- Total Agents — the total number of active agents within the selected timeframe, providing a snapshot of the overall agent footprint.
- Model Invocation — how often models are being called into action by agents, offering insights into usage patterns and system workload.
- Agent Invocation — how frequently agents are triggered to perform tasks, helping to understand engagement levels and optimize task distribution.
- Invocation Throttle — instances where agent activity was limited due to throttling, allowing for the detection of high-demand periods that exceed safe thresholds.
- Average Time — the average time per invocation it takes for an agent to complete a task, serving as a key performance indicator for spotting latency and improving efficiency.
- Trust Level — each agent’s reliability rating based on its current trust status: endorsed, unendorsed, or deprecated.
- Total Tokens — token consumption across inputs and outputs per invocation, providing insights into resource usage.
This telemetry data is crucial for maintaining optimal performance and ensuring compliance within the agent ecosystem. Agentstudio collects this data from Agentforce agents and all other deployed agents in Agent Control Tower, centralizing the work of monitoring, securing, and optimizing agent performance.
Learn more about Boomi Agent Management.