With a single custom agent built in Boomi Agentstudio, this leading distributor is keeping orders moving, reducing holds, and minimizing the operational risk of delayed fulfillment at scale.
Business Goals
As a high-volume distributor processing thousands of inbound orders daily, operational efficiency and fulfillment speed are critical to the business. Price mismatches represented a persistent bottleneck, flagging hundreds of orders on hold each day and creating a manual triage burden that slowed fulfillment and put customer satisfaction at risk. The organization wanted to eliminate this bottleneck, accelerate order fulfillment, and reduce the operational costs of managing exceptions manually.
Technology Challenges
This distributor processes approximately 3,000 inbound EDI purchase orders daily, with 100+ orders flagged and placed on hold in NetSuite every day due to price mismatches.
The resolution process was entirely manual, requiring a dedicated CX EDI agent to log into each sales order, review the error, diagnose the issue, and determine the appropriate next action. Complex cases were escalated to the applications team to examine the EDI document directly within the Boomi Enterprise Platform, which the organization was using for B2B/EDI Management. This created a persistent bottleneck that delayed order fulfillment, increased internal labor costs, and risked customer dissatisfaction from orders sitting idle.
Boomiによる解決
The Boomi platform provided the ideal foundation to automate EDI price mismatch resolution end-to-end, combining Boomi Integration, Boomi Agentstudio, and connectivity to NetSuite and trading partner networks through Boomi B2B/EDI Management.
Now, an AI agent custom-built in Agentstudio intercepts flagged purchase orders and applies an intelligent decision tree, automatically passing through low-value discrepancies, generating corrected order acknowledgments for moderate discrepancies, and routing high-value exceptions to a human review queue. This ensures the right action is taken at every threshold without any manual intervention.
成果
The distributor has realized tremendous value thanks to this resolution agent, including:
- Autonomous resolution of 100+ daily held orders, eliminating manual triage and redirecting team effort toward higher-value work.
- Accelerated order fulfillment cycles from freeing up the NetSuite queue and reducing average time to release held orders.
- Top-line revenue protected by reducing order cancellations from customers abandoning held orders.
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