World Oil Automates Manual Processes to Save Time, Strengthen Compliance, and Improve Customer Service
Industry & Market:
Energy
Headquarters:
South Gate, Calif.
Founded:
1938
Employees:
500+
Partner:
OSI Digital
Key Integrations:
Oracle NetSuite ERP, HubSpot CRM, Snowflake data platform, Tableau analytics, PFT-Alexander measurement and control, Okta SSO, Box, ADP payroll, Mainsaver maintenance management
Case Study:
World Oil Automates Manual Processes to Save Time, Strengthen Compliance, and Improve Customer Service
World Oil Corp.
Environmental sustainability has been long been a priority for World Oil Corp. and its affiliates (“World”), an 80-year-old business that recycles, transports, and refines petroleum products throughout the western U.S.
Sustainability is also a focus in World’s IT environment, which has been digitally transformed to improve customer service, ensure regulatory compliance, and generate business insights with analytics. Utilizing the Boomi platform and top Boomi partner OSI Digital, World is realizing its goals of becoming a more agile, data-driven organization.
Geschäftliche Ziele
Upgrading from legacy systems to cloud applications such as NetSuite for ERP and HubSpot for CRM provided a foundation to improve efficiency and scale. Yet many processes required manual data entry and paper documentation, while standalone systems posed obstacles to World’s objectives of process automation.
Partnering with Boomi and OSI Digital, World implemented intelligent integration and automation to innovate in areas such as its collection and recycling of used oil from automotive and industrial generators, and automating its regulatory reporting requirements.
Herausforderungen bei der Integration
Upgrading from legacy systems to cloud applications such as NetSuite for ERP and HubSpot for CRM provided a foundation to improve efficiency and scale. Yet many processes required manual data entry and paper documentation, while standalone systems posed obstacles to World’s objectives of process automation.
Partnering with Boomi and OSI Digital, World implemented intelligent integration and automation to innovate in areas such as its collection and recycling of used oil from automotive and industrial generators, and automating its regulatory reporting requirements.
Wie Boomi geholfen hat
OSI Digital used Boomi Flow to create a self-service portal through which large customers can track World’s collection and disposal, and access documentation needed to prove regulatory compliance. World also automated tank storage measurements and delivery volumes, laying a foundation to automate billing.
Similar product delivery automation to World’s transportation partners is expected to deliver ROI in just five months. In another use, Boomi feeds data into analytic systems to give World real-time business metrics involving customers, inventory, personnel, and financials.
Ergebnisse
With Boomi and OSI Digital, World has end-to-end automation that delivers speed, flexibility, and analytic insights not possible in its previous legacy environment. World has created a single source of data integrity with consistent data across ERP and regulatory systems, and can scale to new business needs. As examples, World has:
- Automated manual billing, analytics, operations, and regulatory reporting
- Gained real-time insights instead of only retroactive views
- Improved customer service with data transparency and compliance support
- Accelerated integration development
Boomi leverages Amazon EC2 to ensure our design, development, and management platform is highly available. This allows our customers to build, manage and monitor their solutions reliably, from any web browser.