University of Canberra

Australian university uses the Boomi Platform to power its digital student journey, helping students focus on their studies rather than administrative paperwork.

Geschäftliche Ziele

With the goal of encouraging students to spend more time focusing on studying and succeeding rather than completing administrative tasks, the University of Canberra (UC) saw recent advancements in digital technologies as an opportunity to fast-track that objective.

As a result, UC launched an innovative digital student journey (DSJ) program to transform the student experience. The result is an online, app-like environment that enriches students’ lives with an intuitive, contextual experience based on real-time information that puts them in control of their learning needs.

Herausforderungen bei der Integration

Over the past decade, the university’s digital student services had become fragmented, making it difficult to gain a 360-degree of the student experience. These services were often not ‘student-centric,’ driven instead by existing administrative processes, organizational structures and decisions.

The institution needed to modernize the way it handles student interactions from first enquiry to graduation and beyond with alumni development — and it wanted to do so within a single application to eliminate information gaps, double-ups, and delays in service.

Wie Boomi geholfen hat

The University of Canberra selected the Boomi Platform because of its modern, low-code design, which makes it easy to use yet powerful enough to manage the university’s complex environment of cloud-based and on-premises applications.

UC deployed more than 65 integrations within 10 months, using Boomi’s APIs to connect to 12 different systems.

Its Boomi-powered DSJ platform supports a single, cohesive service view accessible across multiple devices, that seamlessly integrates back office systems, applications, and data.

Ergebnisse

Boomi has helped the university take a big step forward in its digital transformation efforts. But most importantly, Boomi has helped create significant improvements for students’ digital experience:

  • Redirection of student-focused learning
  • Increased student engagement — driving continuous collaborative platform improvement
  • Improved real-time data accessibility to university calendars, course information, test results, and other student information
  • Deployment of personalized digital services
  • On average, 50% of students are rating the platform 5 out of 5