Customer FAQs

On May 2, 2021, we announced that Francisco Partners and TPG Capital have agreed to acquire the Boomi business from Dell. The transaction is progressing according to schedule, and we expect it will be completed by the end of 2021 subject to customary closing conditions.

This news is an exciting new milestone for Boomi and our customers and partners. As we prepare for the transaction to close, we’ll continue to deliver the same level and standard of services as well as the same high-quality solutions to help our customers centralize, manage and integrate data, applications, and processes.

If you’re a Boomi customer or partner and have questions about this news, please contact your local sales or success representative or send an email to Boomi.Customer.Notification@boomi.com – we’ll respond to your inquiry as soon as possible.

 

The Proposed Transaction

 

Who are Francisco Partners and TPG?

Francisco Partners is a leading global investment firm that specializes in partnering with technology and technology-enabled businesses. Since its launch over 20 years ago, Francisco Partners has invested in more than 300 technology companies, making it one of the most active and longstanding investors in the technology industry. With more than $25 billion in assets under management, the firm invests in opportunities where its deep industry knowledge and operational expertise can help companies realize their full potential. For more information on Francisco Partners, please visit www.franciscopartners.com.

TPG is a leading global alternative asset firm founded in 1992 with more than $91 billion of assets under management and offices in Beijing, Fort Worth, Hong Kong, London, Luxembourg, Melbourne, Mumbai, New York, San Francisco, Seoul, Singapore, and Washington, DC. TPG’s investment platforms are across a wide range of asset classes, including private equity, growth equity, impact investing, real estate, secondaries, and public equity. TPG aims to build dynamic products and options for its investors while also instituting discipline and operational excellence across the investment strategy and performance of its portfolio. For more information on TPG, please visit www.tpg.com.

 

When will the proposed transaction close?

The closing is subject to customary closing conditions and is expected to occur by the end of 2021.

 

How does this transaction benefit me?

This transaction will be excellent for Boomi, our customers, our partners, and our employees.

This is a growth story – Francisco Partners and TPG are investing to help Boomi grow faster. We expect this investment to give us more flexibility and more agility in responding to your needs. These best-in-class investment firms fully support our vision, and with a more independent configuration, we will be in an excellent position to help our customers succeed and thrive.

 

Will Boomi change its name?

We have no plans to change the Boomi brand. We’ve been operating as Boomi for more than twenty years and plan to continue to do so after the deal closes.

 

When will I receive more details about how this impacts my relationship with Dell / Boomi?

Your Boomi sales, services, success, and support teams aren’t changing. We will continue to provide the level of support you’ve come to expect from us. There should be no disruption to the services you receive today.

Dell will remain a strategic partner and an important part of our partner ecosystem.

 

How will Boomi customers be positioned for success following the closing of the transaction? 

Boomi has been an operationally independent company from Dell for almost six years and has acted as an independent company with its own management and system architecture during that time, driving our hyper-growth and our customers’ success as a standalone entity. The proposed transaction is a logical evolution of the path we have been on. Partnering with two firms focused on investing in software companies and the increased capital and resources will accelerate our growth and ability to drive our customers’ success.

 

How the Transaction Affects Your Contract

 

What happens to my existing contract(s)?

First, most orders are placed under a master agreement with Boomi, Inc., not Dell, so no assignment is required.  Second, for the small number of contracts where the service agreement is with Dell or EMC instead of Boomi, our goal is to assign all existing agreements directly to Boomi (except certain contracts where assignment may not be feasible). Upon such assignment, Boomi will assume the obligations under the applicable contracts and the same terms and conditions will apply. We expect this to be a seamless transition and should not impact the quality of our products or services in any way.

Please contact your account representative or email Boomi.Customer.Notification@boomi.com should you have specific questions about your contract.

 

What do I need to do to continue my contract as-is once the sale of Boomi is complete?

Usually, nothing. Your contract will likely automatically continue as is and continue to be fulfilled by Boomi.  We are asking for confirmation of consent to the assignment from a few customers, but most are already all set, having contracted directly with Boomi.  In both cases, your service continues just as before the sale.

 

How soon after closing of the proposed transaction can I expect an update from Boomi on pricing?

The pricing commitments in your existing contract will not change as a result of the proposed transaction.

 

Will there be any changes to invoicing?

Until the closing of the transaction, there will be no change to invoicing.

As a result of the conversion of Boomi, Inc. into a different corporate form in the US, Boomi will provide impacted customers with revised payment instructions. No changes will be made to pricing or other commercial terms of your contract.  Additional information regarding the conversion of Boomi, Inc. will be made available prior to the closing of the transaction.

Outside of the US, as a result of the assignment of certain international contracts from a Dell affiliate to a local Boomi affiliate, Boomi will provide impacted customers with revised payment instructions.

Again, no changes will be made to invoicing prior to the closing of the transaction.

 

For orders/contracts currently under negotiation, is the contract with Boomi or the purchaser?

Boomi will continue business as usual. If the purchase order or contract is executed prior to the closing, the contract will be with Boomi (or a local Dell affiliate).

 

Continuation of Services

 

Is there anything that will change in the way services are being delivered? How do I know that my services won’t be adversely affected by the proposed transaction?

The purchaser has agreed to acquire the entire Boomi business, and all of the contractual protections you currently have will remain in effect after the closing of the transaction in accordance with the terms of your contract.  The architecture and employees are not changing.

Boomi, the purchaser and Dell are all committed to honoring our customer contracts and completing the proposed transaction as seamlessly as possible. The account team will work collaboratively and proactively with you to identify any issues requiring any additional attention.

 

Who will fulfill the terms of my contract when the transaction closes? What assurances can be provided that the service levels will not be adversely impacted by the transaction?

Your Boomi sales, services, success, and support teams aren’t changing. We will continue to provide the level of support you’ve come to expect from us. There should be no disruption to the services you receive today.

Furthermore, the terms of your existing contract, including the SLA and pricing commitments, will not change as a result of the proposed transaction. We are committed to acting in the best interest of a long-term relationship with you. The surest way we know to do that is to remain focused on delivering more value to you, our customers, so that we can grow together.

 

Will Boomi continue offering similar services once it is acquired?

Yes. Both Boomi and the purchaser are dedicated to offering the innovative solutions, superior services and excellent customer experience you have come to rely upon from Boomi.

 

How will the purchaser and Boomi ensure that the level and quality of services remain the same?

Boomi and the purchaser are committed to providing the same services under the same terms and conditions, subject to making changes that will support our quality of service and making enhancements that support continuous improvement. Our goal is to make this transition seamless and effortless for you.

 

Are there any changes to the way in which customer data is being handled and stored? Will there be any change in who has access to data?

No. The same data protections that exist in your contract will remain in place. Customer data will continue to be processed in accordance with your agreement.

 

Who do I contact with additional questions?

Please contact your account representative or email Boomi.Customer.Notification@boomi.com with any questions.