Oracle RightNow Integration for Boomi

Unify Customer Data Between RightNow Cloud Service and Your Business Apps to Increase Productivity

Boomi AtomSphere® enables Oracle® RightNow Cloud Service users to synchronize customer data stored in various business applications in order to analyze and respond to customer-facing issues faster and strengthen customer relationships. Boomi provides universal access and data synchronization through RightNow, across multiple data sources and applications, so you can easily create a unified view into customer data from multiple sources, including order management, billing and ERP.

Benefits of Integrating RightNow and Boomi

Improve the Customer Experience

  • Create real-time sharing of data between RightNow and back-end financial systems
  • Improve first call resolution with integration to order history databases
  • Increase visibility across the enterprise by synchronizing
  • RightNow cases with sales force automation applications
  • Streamline customer feedback by sharing data between RightNow and bug tracking systems
  • Shorten implementation time by migrating data from legacy systems into RightNow
  • Integrate RightNow’s customer database with other contact systems

Enterprise Integration Capabilities without the Complexity

  • Drag-and-drop workflow — no coding required
  • Support for simple to complex business logic
  • Access to hundreds of applications and data sources
  • Pre-built connectors, and ability to build your own
  • Visual any-to-any data transformation Industry-certified security model
  • Instantly deploy integrations between cloud applications and on-premises systems

Native Cloud Platform

  • On-demand access to integration platform
  • No software or appliances to install or maintain
  • On-demand “per connection” pricing
  • Low maintenance solution with frequent releases & updates
  • On-demand zero-footprint deployment option
  • Full-featured, no-risk trial — on-demand

Get Started with Dell Boomi Integration