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OmniChannel CX Platform

Turn data into revenue with a unified customer view

Maximize your Entire Customer Experience

Customers expect an exceptional omnichannel experience, whether they interact with your website, call center, mobile app or physical stores. They reward merchants that understand their preferences and anticipate their needs.

Fragmented customer data across disconnected silos makes those goals tough to achieve. Whether you sell B2C, B2B or both, a unified 360-degree customer view is crucial to success.

Integrate, Analyze and Engage
with Boomi’s CX Customer Solutions

Business win the digital era with an exceptional customer experience (CX), whether they interact with your website, call center, mobile app or physical stores. Winners understand their preferences and anticipate their customer needs and drive excellence customer experience across all touch points of the customer journey. Fragmented customer data across disconnected silos makes those goals tough to achieve. Whether you sell B2C, B2B or both, a unified 360-degree customer view is crucial to success. What is needed is a ominichanel platform that drives CX from awareness through the ecommerce systems to support.

Understand your customers
Analytic tools are only as good as your data. Consolidate customer data from multiple touchpoints into a single profile to understand website activity, mobile usage, orders, support calls and more.
Deliver personalized experiences
A unified 360-degree view lets you orchestrate personalized marketing campaigns and relevant interactions that delight customers. Capitalize on your data for precision engagement based on deep customer understanding.
Streamline omnichannel commerce
Connect ecommerce, physical POS systems, call centers and inventory management in real time to meet demands to buy, pick up and return goods by the channel of choice. Eliminate the friction that derails customer journeys.

See Dell Boomi in Action