ThoughtSpot

Upgrading from an entry-level Celigo tool, the fast-growth analytics vendor automates order-to-cash across NetSuite, Salesforce, and FinancialForce, eliminating 10 hours of manual data work each month. It’s now embracing Boomi as its de facto integration platform.

Business Goals

ThoughtSpot, a leader in search and AI-driven analytics, faced new complexity and workloads in financial, sales, and other areas amid rapid growth. Improving enterprise agility and efficiency became essential as ThoughtSpot expanded its customers and opened new offices across North America, Europe, and Asia.

Order-to-cash is a key focus area. ThoughtSpot wanted greater process automation to eliminate error-prone manual work across disparate applications as it scales the business.

Integration Challenges

ThoughtSpot faced multiple pain points in using Celigo, a NetSuite-centric integration tool, for order-to-cash connections across NetSuite, Salesforce Sales Cloud, and FinancialForce Professional Services Automation (PSA). For example, Celigo limitations forced developers into complex workarounds as use cases changed.

Maintenance and customizations were time-consuming, and sometimes required Celigo professional services at additional cost. Meanwhile, ThoughtSpot’s finance, sales ops, and professional services teams were doing nearly 10 hours a month of manual data work to address gaps that Celigo didn’t handle.

How Boomi Helped

To upgrade to an enterprise-caliber integration environment, ThoughtSpot turned to IT consultancy Jade Global, a five-year Boomi Elite partner that has implemented the Boomi Platform for approximately 55 customers.

Using Boomi’s low-code interface, Jade Global built integrations across NetSuite, Salesforce Sales Cloud, and FinancialForce PSA in just six weeks — nearly 7X faster than the 10 months it took to create similar connections with Celigo. Runtime performance improved significantly, without any of the occasional failures ThoughtSpot had experienced with Celigo.

Results

With the Boomi Platform, ThoughtSpot eliminated nearly 10 hours of manual data work each month for administrative teams. That has improved cost-efficiency and frees personnel to focus on higher-value tasks.

Boomi is becoming ThoughtSpot’s de facto integration platform, with a roadmap to automate more processes and replace Celigo across the business. With Boomi, ThoughtSpot has:

  • Gained agility and scale amid rapid growth in revenue and customers
  • Dramatically increased the speed and flexibility of enterprise integration
  • Improved data accuracy, timeliness, and reliability

quote Celigo is a good platform if you’re a very small company with a very straightforward use case. But as the business grows, it’s a challenge to scale Celigo – you grow out of it. We encountered a lot of limitations in functionality and had to do a lot of workarounds. That's why we turned to Boomi. quote
Neetu Jackeeray, Senior Business Systems Manager and Integrations, ThoughtSpot